ABOUT US

While our focus is on working with clients using WebPT, our staff has extensive experience in a variety of software platforms. Their focus is on doing it right the first time which speeds collections. In those rare instances where things don’t go smoothly, their experience leads to a quick resolution of any issues.

Our Days in A/R and aging profiles are better than the averages reported in PT Benchmark.

Our focus is on providing exceptional customer service to our clients and their patients. This is accomplished by paying attention to the details while maintaining a professional yet firm approach.

We truly become your partners and seek to collect every penny due.

WHY PTCBO?

Our highly experienced staff knows how to send clean claims the first time to hasten payment. If problems do arise, we know how to resolve them quickly.

In addition to our exceptional billing and collections abilities we have extensive experience in helping you manage the business aspects of your practice. Chuck’s 35+ years in the field provides a breadth and depth of knowledge to guide you in maximizing the business side of your practice.

Clients receive customized monthly dashboards showing key metrics and trends in your practice. We provide training and monitoring to ensure that optimal coding is occuring.

In addition, business planning and coaching services are available at special rates to assist you in developing an actionable business plan, budget and financial controls.

PTCBO wants to be your partner. We are dedicated to providing the best revenue cycle services covering billing, collection and payment for Physical Therapy providers in the Western states. Our experts can help you get the revenue you deserve! We only work with physical therapists and have extensive experience in PT coding, billing and payment.

We specialize in working with clients using WebPT. In addition, we have extensive experience with Kareo, Collaborate, MD, PTOS and a few other common software systems.

Our services are further enhanced by the management experience of Chuck Felder, PT, DPT, MBA a nationally recognized expert on the business aspects of physical therapy practice. Chuck provides customized reports and dashboards to assist in better understanding key metrics for your practice. Assistance in business planning, management and one-on-one coaching is available.

For information about improving the management of your revenue stream contact Chuck Felder:

PT Central Business Office
888.656.3518
chuck@ptcbo.com

REVENUE CYCLE MANAGEMENT

Making sure you get paid timely & correctly
The full cycle starts with the initial call from the patient and concludes with final payment and account closure
We assist you in developing solid systems

Monthly Managment Dashboards

Monthly Aging Reports by payer type, therapist & location
Days In A/R calculations
Monthly patient statements

CREDENTIALING

Assistance with credentialing is available

COMPLIANCE

We can assist in developing a comprehensive compliance program if needed
We monitor for compliance issues on a regular basis

HIPAA

We are fully HIPAA compliant and provide a signed Business Associate Agreement

REPORTING

We provide timely monthly reports, typically within the first five (5) business days of each month
Our specialized Dashboard reports show key metrics over the last 24 months to help you spot trends and make better evidence based decisions

BUSINESS COACHING

PTCBO clients are eligible for special pricing for the business coaching that Chuck performs
Many clients utilizing the business planning, budgeting and coaching services have seen exceptional growth in their practices

FINANCIAL CONTROLS

Outsourcing billing can be both a time saver and improve your bottom line
Having these critical functions handled outside your office can improve customer service while also reducing the likelihood of fraud or theft in your practice

BUDGETING

Chuck can assist in developing a working budget for your practice to help improve your bottom line

Why Outsource?

Save Time...Save Money

Let us handle the billing! PTCBO can help you or your clinic ease the time spent on Patient Payments, letting you utilize your skills where they are needed most.
Exceptional Customer Service

...from dedicated professionals.
Reduce Management Stress

By delegating these repetitive detail oriented complex tasks to PTCBO, you can rest assured they will be handled well and in a timely manner freeing you to focus on growing the business through excellent clinical care and outstanding customer service.
Reduce Likelihood of Fraud/Theft
Get Paid More...

...Get Paid Faster!
Understand More
Stay Focused on Treating Patients

Frequently Asked Questions

What is the Onboarding Process?

New clients receive special personalized attention at the start to make sure all systems are setup to optimize payment
We meet with you on the phone and in person to build a solid relationship
Our goal is to become your partner to maximize the business aspects of your practice

How will PTCBO help our practice?

Each client has a dedicated staff associate that is focused on collecting every penny due
You have a single point of contact to ensure optimal service
Your patients have a dedicated person to reach out to with any questions
You receive timely monthly reports showing key metrics over the last two years to assist in spotting trends

How do I get started?

The first step is to contact Chuck at chuck@ptcbo.com or 888.656.3518 to discuss your current situation and options.

Do you provide training?

We provide appropriate training above and beyond the software company training
Our goal is for you to become a master of the software for the issues you need on a daily basis
We provide coding training for your therapists as it is critical they understand optimal coding

What about Compliance? HIPPA?

We are fully HIPAA compliant and provide a signed Business Associate Agreement
We monitor for compliance issues on a regular basis
We can assist in developing a comprehensive compliance program if needed

What happens to the payments?

Payments continue to come to your office
We encourage the use of electronic payments as it speeds getting money into your account
Your staff provides us with a simple record of all payments received in your office

What about Reporting?

We provide timely monthly reports, typically within the first five (5) business days of each month
Our specialized Dashboard reports show key metrics over the last 24 months to help you spot trends and make better evidence based decisions

Is there a contract for your service? What if it doesn't work out?

We hope you never leave, but if you decide to move on we work diligently to assist in making that transition as seamless as possible.